|Scope||Cloud Nigsun Services Billing and subscription support; online self-help||Cloud Nigsun Services Trial and non-production environments (Not applies to Baremetal)||Cloud Nigsun Services Production workload environments (inc. Baremetals)||Cloud Nigsun Services Business Critical solutions|
|Customer Service and Communities||7x5 access to customer service response||24x7 access to customer service, documentation, whitepapers, and support forums||24x7 access to customer service, documentation, whitepapers, and support forums||24x7 access to customer service, documentation, whitepapers, and support forums|
|Best Practices||Access to remote restart and on/off features. No advisor services.||Access to remote hands and advisor recommendations||Access to remote hands and advisor recommendations||Access to remote hands and advisor recommendations|
|Health Status and Notifications||Access to utilization summaries snapshot||Access to utilization summaries snapshot.||Access to utilization summaries snapshot. Service Health Analysis on Baremetal only||Access to utilization summaries snapshot. Service Health Analysis|
|Technical Support||Not available||Business hours to Support Engineers via email||24x7 access to Support Engineers via email and phone||24x7 access to Support Engineers via email and phone|
|Support Cases||Not available||Unlimited contacts / unlimited cases||Unlimited contacts / unlimited cases||Unlimited contacts / unlimited cases|
|Third-Party Software Support||Not available||Interoperability & configuration guidance and troubleshooting||Interoperability & configuration guidance and troubleshooting||Interoperability & configuration guidance and troubleshooting|
|Support Severity/Response Times||Not available||Minimal business hrs response : 8 business hours||Minimal business hrs response : 4 business hours||Minimal business hrs response : 2-4 hrs depending on the following Moderate business impact : 4 hrs Critical business impact : 2 hrs|
|Architecture Support||Not available||General guidance based on Best practice.||General guidance based on Best practice.||Customer specific architectural support such as design reviews, performance tuning, configuration and implementation assistance.|
|Training||Not available||Not available||Not available||Nigsun Staff led web seminars, on-demand training|
|Launch Support||Not available||Not available||Not available||Cloud Nigsun Management (additional fee apply)|
From virtual machines with proven price/performance advantages to a fully managed app development platform.
Scalable, resilient, high performance object storage and databases for your applications.
State-of-the-art software-defined networking products on "Nigsun" private fiber network age.
Fully managed data warehousing, batch and stream processing, data exploration, Hadoop/Spark, and reliable messaging.
Online and offline transfer solutions for moving data quickly and securely.
Intelligent IoT platform that unlocks business insights from your global device network.
Monitoring, logging, and diagnostics and more, all in an easy to use web management console or mobile app.
Control access and visibility to resources running on a platform protected by Nigsun’s security model.
Learn on your own, consult an expert, or get Nigsun on your team.